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‎05-23-2020 08:56 AM

HP Recommended
Product: HP Notebook -15-bs015dx
Operating System: Microsoft Windows 10 (32-bit)

  any help on this would be greatly appreciated! This has happened once before and now it broke again. I don’t know what needs to be replaced so if anyone could help me, that would be great

09302746-8E4E-4381-8C3C-395779CBEA18.jpeg

 

7C5AB909-7CE1-4FFC-B857-A102AE6B1990.jpeg

 

CC245D83-BF46-4E28-8210-18FD7E97D861.jpeg

 

1 REPLY 1

‎05-23-2020 09:47 AM

HP Recommended

@cpowers17

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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