Broken hinge on Envy 13Laptop

[GRJoe]

I purchased an HP Envy 13 Laptop directly from HP in early 2021. The laptop does not get heavy use, and I do not open and close it very often. About two months ago, I noticed a crunching sound as I opened it, and I noticed that the hinge was separating on one side. Shortly thereafter, the laptop was misaligned when closed, and when I opened it, the screen started to separate from the cover. I am afraid to open and close it now, for fear of breaking the screen. It therefore can no longer function as a portable computer, because I cannot open and close the screen. This seems like some sort of design or manufacturing flaw and is surprising in a rather expensive machine built by HP.

Has anyone else had this problem? Are there known solutions?

[Treeko]

Hi @GRJoe 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issue.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[GRJoe]

I called customer service. They quoted me $402 plus shipping for the repair. This is ridiculous. This problem is caused by a clear design defect. As I look at previous posts from other members, I see that HP has know about this problem for years. I spent top dollar on this laptop because I trusted the HP name. I'm not so sure any more. I started a case; I hope the result will be different.