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‎02-12-2023 06:13 PM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0002no
Operating System: Microsoft Windows 11

After 2 years of owning the computer, one of the hinges just came apart. As I have come to understand, it is a very common problem among the 360 line, luckily my screen is fully functional and not damaged from the hinge coming apart. Now the laptop is not closing an opening correctly, the screen can only be at a certain angle. What are the options to repare this, if the warranty has expired? 

Category:
1 person had the same question
1 REPLY 1

‎02-14-2023 11:45 AM

HP Recommended

Hi @Liisis,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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