Broken intel UHD graphics driver

[Sayyambharadwaj]

So il be as brief as possible, on the 13th of july i game on my laptop, use it for work consisting of 3ds max and substance painter which are workflows for 3d modelling, everything works flawless and perfect, at night i shut down my pc and go to sleep, 

On the 14th of july i wake up and turn on my pc, to check mails i log into windows, i open the browser, read 2 mails and then the pc gives a black screen (keep in mind the screen is ON {it is glowing} but it is black) then proceeds to turn off and i see a windows update when it turns back on, from this point on the pc now starts and will randomly go black on its own, you dont need to be doing anything for it to go black, it can be on desktop, inside a folder, on the browser, on a low performance task or a high performance task, but usually within 8 to 10 mins of logging into windows it will go black

(This allows me to jnderstand that its not just a laptop issue and can also be a windows issue)

Apon testing on the hp diagnostic in bios (tested both fast system check and non fast) both give no errors what so ever

Upon clean reinstalling windows from a bootable usb it seems HP doesnt care much and only provides half baked drivers and softwares for there devices hence never being able to reach the factory state with out of box drivers and softwares, hence installing drivers from there gave no issue for 2 days, then same thing started happening (black screen), 

Now i chose to use the HP cloud recovery, apon using cloud recovery for the same, the cloud recovery fails with a log printing device failed : intel UHD graphics,

By sheer logic the uhd graphics are part of the cpu (together known as a APU) if the cpu works wonderfull how can the intel UHD graphics not.

I need help on this matter NOW!!!!

ITS HIGH TIME HP REALISES THAT THERE OMEN LINE IS DEAD

[A_Gayathri]

Hi @Sayyambharadwaj,

Welcome to the HP Support Community

I understand you are facing an issue with your Hp Omen 15 Ek0019tx Broken intel UHD graphics driver  the cloud recovery fails with a log printing device failed: intel UHD graphics,

. Not to worry I will help you to get a resolution to resolve the issue.

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