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Andrew141
Level 1
4 2 0 1
Message 1 of 6
412
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Solved!

Broken left hinge and corner

HP Recommended
Pavilion HP Notebook - 15-bs015dx
Microsoft Windows 10 (64-bit)

Hello everyone, I have an HP laptop that has cracked on the upper left corner. The hinge has also broken and I have to leave the lid open. I have not dropped the laptop and it seems that other people have posted this same issue. What can be done if it is not under warranty. This really sounds like a product defect.

1 ACCEPTED SOLUTION

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praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 329 396
Message 2 of 6
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HP Recommended

Hi @Andrew141,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

View solution in original post

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praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 329 396
Message 2 of 6
Flag Post
HP Recommended

Hi @Andrew141,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

View solution in original post

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Andrew141
Author
Level 1
4 2 0 1
Message 3 of 6
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How do I send a private message?

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praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 329 396
Message 4 of 6
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@Andrew141,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Please provide the below details -

First Name:

Last name:

Country:

Case Number:

Email address:

Telephone Number:

HP Model number:

HP Product Number:

Product Serial Number:

Description of the issue:

Let me know.

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Andrew141
Author
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Message 5 of 6
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I have yet to hear from anyone, how long does it take to hear back from someone?

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JackP5
Level 1
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Message 6 of 6
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I have the exact same issue but the response HP gives is that it is out of warranty and they will repair for $300!!  That is unacceptable!!  This is clearly a design/manufacturing flaw HP is aware of and won't stand by their product? This is a terrible way to handle your business and customers. I'm hoping to get in contact with some one who cares at HP.  Anyone have more success with this issue?

JackP5

2 people found this reply helpful
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