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‎09-06-2020 08:49 AM

HP Recommended
Product: HP Envy x360 m Convertible
Operating System: Microsoft Windows 10 (64-bit)

I have a cracked touch screen and t no longer works on my Hp Envy X360 m convertible PC (the model is 15m-bp112dx).

The screen is cracked on the lower to corners.  It displays fine but the touchscreen no longer works.  Can you provide guidance on how to fix this issue, replace the glass, tools required and the best recommended place to buy the replacement?  Thank you so much!

1 REPLY 1

‎09-08-2020 02:52 PM

HP Recommended

@Autumn33, Welcome to HP Support Community!

 

Since this is a hardware issue, please reach out to the HP Support in your region regarding the service options for your computer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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