Bubbles on my screen with erratic mouse & computer locks up

[Tambourine]

My computer has had this issue the whole time I've owned it.  I have contact HP for help and no one seems to be able to fix my problem. I need this fixed before my warrenty runs out.  I just spent an hour holding to speak to someone and once I told Ben my problem he said we will see about getting that fixed I am going to transfer you and I went back into another 50 minute wait time to speek with someone else - Ridiculous!  My screen locks up and white bubbles  are all over the screen - the mouse goes crazy and I have to do a hard shut off to regain control of my computer thats not even a year old.  Can someone please help!!!

[Riddle_Decipher]

@Tambourine

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand there bubbles on screen with an erratic mouse followed by the pc freezing/locking up,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Does this happen when you are online or while using any specific application offline?

Did you install any updates or apps recently that may caused this issue?

Have you attempted a system restore to an earlier date it was working fine?

While you respond to that, I recommend a few steps that should resolve your concern:

First, we need to identify the reason your PC is locking up on you, hence we need to obtain the BSOD error that should show up when the PC crashes:

• In Windows, search for and open View advanced system settings. 

• In the Advanced tab, under Startup and Recovery, click Settings. 

• Under System Failure, remove the check mark next to automatically restart, and then click OK. 

• Restart the computer to apply the change. 

• The computer no longer restarts automatically when a blue screen error occurs. 

Reply back with the error code/message (Stop error / xxxxx.sys) so that we may identify the issue and resolve it accordingly.

Also, check with an external mouse to check if it resolves the erratic mouse cursor issue.

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!