Buffering Skip/Dropped Audio/Video using Web Meeting Software (Zoom and WebEx) on HP Laptop only

[KMitchel]

I have a newish laptop and am having issues with Web Meetings (wireless network). This is on ALL web meetings whether using Zoom or Webex.

I do not have issues with my older Dell or Apple Macbook Air laptops on this wireless network. There are no issues with video playback of downloaded webex meetings. It is also fine with Youtube/Netflix streaming. It just seems to be specific to web meeting streaming. I've updated the client web meeting software to latest versions.

Below are my machine details - please help as I am trying to use this for distance education and miss much of the content as it breaks up every 30 seconds or so. Thank you!

OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
System Manufacturer HP
System Model HP Laptop 17-ca1xxx
System Type x64-based PC
Processor AMD Ryzen 3 3300U with Radeon Vega Mobile Gfx, 2100 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date AMI F.55, 6/4/2020
SMBIOS Version 3.2
Embedded Controller Version 91.47
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 85B3
BaseBoard Version 91.47
Platform Role Mobile

[The_Fossette]

@KMitchel

I reviewed your post and I understand that you are facing issues with the web meetings.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then make sure all the Windows updates are installed and test.

Here is how it is done.

1. Select the Start (Windows) button from the bottom-left corner.
2. Go to settings (gear icon).
3. Select the Update and Security icon.
4. Choose Windows Update tab in the sidebar (Circular arrows)
5. Select Check for updates. If there is an available update, it will begin downloading automatically.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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