Built-in Camera Not Working Properly – HP Victus Gaming Laptop 15-fa0070TX

[Windowayush]

Dear HP Support Team,

I am facing an issue with the built-in HP Wide Vision HD Camera on my HP Victus Gaming Laptop 15-fa0070TX(Product ID: 6Z2P5PA). The camera is not functioning as expected.

When I open the camera , the camera light blinks for a moment, but the feed stays blank. No error is shown, and the device quickly disconnects on its own.

Here are the troubleshooting steps I have already performed:

• Reinstalled and updated the camera driver from Device Manager.
• Verified that all camera permissions are enabled in Privacy Settings.
• Checked functionality using HP’s system diagnostics (via ESC key) – test passed.
• Uninstalled and reinstalled the camera driver multiple times.
• Updated Windows and checked for additional driver updates.
• Tried PowerShell command to reinstall the Camera app, but command did not work as expected.
• Verified device settings – camera shows connected until accessed, then disconnects.

Despite all efforts, the issue remains unresolved. Kindly look into this and guide me on how to resolve the issue without requiring a service center visit.

Looking forward to your prompt support.

Regards,
Ayush
Product: HP Victus Gaming Laptop 15-fa0070TX (6Z2P5PA)

OS: Window 11

Version OS: Window 11 version 23H2 (64-bit)not wrokingwhen i open camera the deriver connected or disconnected and other hand camera light blink

[Kuroi_Kenshi]

Hi @Windowayush,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Update Camera Drivers

• Press Windows + X and select Device Manager.
• Expand the Imaging Devices or Cameras section.
• Right-click on the HP Wide Vision HD Camera and select Update Driver.
• Choose Search automatically for updated driver software.
• Follow the prompts to update the driver.
• Restart the laptop to apply changes.

2. Check Privacy Settings

• Press Windows + I to open the Settings.
• Select Privacy and then go to Camera.
• Ensure Camera access for this device is turned on.
• Scroll down and make sure Allow apps to access your camera is enabled.

3. Run Windows Troubleshooter

• Press Windows + I to open the Settings.
• Select Update & Security, then Troubleshoot.
• Click Additional troubleshooters.
• Locate Camera and click Run the troubleshooter.
• Follow the provided instructions to diagnose and resolve the issue.

4. Check Camera Connections

Ensure that the camera connection is properly seated.

• Power off your laptop.
• Carefully open the laptop’s bezel and check the connections to the camera module. Ensure that all connectors are secure.

Note: Opening the laptop beyond service guidelines may void the warranty. Consult an authorized service provider if necessary.

5. Disable Conflicting Applications

• Right-click on the taskbar and select Task Manager.
• Under the Processes tab, end the task for any applications that might use the camera, such as video conferencing apps.

6. Restore System Settings

• Press Windows + Q and search for Create a restore point.
• Click on System Restore and follow the prompts to create a restore point.
• Follow the prompts to restore your system to a point when the camera was functioning correctly.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,