-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
- last edited on by
MayS
HP Recommended
Hi,
I bought the laptop last year and after 3 months the built-in camera stopped working.
I reached out to Microsoft support, they took remote of my system and guided me to troubleshoot. But none of the solution worked. The official HP website does not contain the driver.
The Microsoft support team gave me case number [Personal Information Removed] and asked me to reach out to HP support team to request the drivers.
One thing I want to mention is that Device Manager is showing "USB Camera" even though there is no external camera.
I have tried every solution,
- Reset the camera
- Check privacy
- Uninstall the driver and installing again
- Update the windows.
Please assist.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community