Built in Web Camera doesn't work and neither does Windows Hello

[RowRath]

Hi,

Ever since the recent Windows 10 Spring Creators' update, I haven't been able to use the webcam which also means I'm unable to use Windows Hello (the face sign in feature). I have already attempted to follow the many steps recommended such as always updating Windows, uninstalling and then re-installing to the latest camera drivers and making sure that permissions for camera access are granted but none of them seem to work.

I definitely know that the camera still works as I am still able to access it in another operating system (Linux).

Are there any further solutions or is this something that needs to be reported to HP?

Regards,

Rowan

Error messages I get:

Error Code I get from the Camera appError Message that I get when trying to set up Face Sign-In

[CF4]

Hi

In Device Manager it may be hidden or mis-identified,

Mine is a HP WebCam from MS according to the drivers

C:\Windows\System32\Drivers\ksthunk.sys

C:\Windows\System32\Drivers\usbvideo.sys

C:\Windows\System32\Drivers\WdmCompanionFilter.sys

C:\Windows\System32\Drivers\UMDF\SecureUSBVideo.dll

If indoubt please ask.

[RowRath]

Hi, 

The camera components do show up in the Device Manager and are in the correct category too.

I already have uninstalled and reinstalled the drivers for the camera. I have however found that disabling secure boot in the BIOS and clearing the keys have allowed me to use the camera again too. I found that when I reinstall the camera drivers now (along with the IR camera drivers), that they work now however after a day or so, they stop working again. 

I am now not sure what a permanent solution would be as it's rather impractical to keep reinstalling drivers everytime nor would it be optimal from to keep secure boot off.

Regards,

Rowan

P.S. I have reinstalled Windows between the first post and this post (due to other reasons) however the issue seems to still be present when secure boot is enabled.

[CF4]

Hi

A vague possibility is permissions.  The camera is for use by certain levels of user (Admin).