Ca not working getting error code

[Nancy21165]

Help, My camera light is on but not working I am receiving an error code

[Jerry_57]

Hi @Nancy21165,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP camera's power light is on, but it isn't functioning properly, and you're receiving an error code. Here are some general troubleshooting steps you can take:
 

Reset the Camera:
 

• Turn off the camera.
• Remove the memory card and battery for at least five seconds.
• Reinsert the battery and close the battery/memory card door.
• Turn on the camera. Once reset, you may be prompted to set the date and time.

Check the Error Code:
 

• Refer to the camera’s user manual, or visit Official HP® Support and search for details about the specific error code you are seeing; error codes often begin with prefixes like "R840", "R830", etc.

Check Connections and Memory Card:
 

• Ensure that the memory card is the proper type for your camera.
   
• Remove the memory card and see if the camera operates without it; if it does, there may be an issue with the card itself.
   
• Try formatting the memory card using the camera if it turns on, or use a memory card reader.

Battery and Power Supply Check:
 

• Ensure you've inserted a charged battery correctly.
   
• Test the camera with another compatible battery if available.
   
• Check if the power adapter or charger is functioning properly.
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support