Camera Issue

[MHasan1]

Today in the evening i was trying to login my Laptop via webcam as usual but couldn't. after several try suddenly figured out something on the camera. for clarification i tried to open camera app but found everything black. i'm attaching all the picture here so that it become easier to find the issue. 

[Sneha_01]

Hi @MHasan1 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating camera issue on your laptop. Here are some troubleshooting steps you can try to resolve the problem:

1. Check Camera Privacy Settings

• Go to Settings > Privacy & security > Camera.
• Make sure that camera access is allowed for apps.

2. Restart Your Laptop

• A simple restart can often resolve temporary issues with the camera.

3. Check for Software Conflicts

• Make sure no other application is using the camera. Close any other apps that might be using the webcam.

4. Update Camera Drivers

• Right-click the Start button and select Device Manager.
• Expand the Imaging devices section, right-click your camera, and select Update driver.
• Choose Search automatically for updated driver software.

5. Uninstall and Reinstall Camera Drivers

• In Device Manager, right-click your camera and select Uninstall device. Restart your laptop, and Windows should automatically reinstall the driver.

6. Run the Windows Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run the Camera troubleshooter to see if it detects and resolves any issues.

7. Check Camera App Settings

• Open the Camera app, click on the settings icon (gear), and make sure the settings are configured correctly.

8. Test in Safe Mode

• Boot your laptop into Safe Mode and check if the camera works. This can help determine if a third-party application is causing the issue.

9. Reset the Camera App

• Go to Settings > Apps > Apps & features.
• Find the Camera app, click on it, and select Advanced options. Choose Repair or Reset.

10. Update Windows

• Make sure your Windows is up to date. Go to Settings > Update & Security > Windows Update and check for updates.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support