Camera Issues

[Britt518]

Currently, I have an issue with the camera where is appears:

I did everthing I could find in support, the only thing I haven't been able to do is reinstall the camera driver since I need the manufacture files to reinstall and idk where I can find it. 

Since in device manager, the camera doesn't appear neither as an imaging device or camera. If anyone know of a solution, plz let me know soon since I need it by tomorrow. 

[Samrit26]

Hello,

Since your HP Envy x360 16-ac0000 (8Z200AV) camera doesn’t appear anywhere in Device Manager (not even under Imaging Devices or Cameras), this tells me Windows isn’t even enumerating the camera’s USB interface — which means it’s either disabled at firmware level, hidden as an unknown device, or the driver stack has been fully removed.

Let’s walk through how I’d methodically recover it before you start reinstalling Windows or sending it in.

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🧩 1. Confirm Physical / Firmware Enablement

HP Envy x360s often ship with both a camera privacy shutter and an electronic disable switch (F8 key, camera icon).

1. Check the physical shutter — open the lid fully and make sure it’s not covering the sensor (some trims have a black sliding shutter).

2. Press F8 (or Fn + F8) once — this toggles the privacy circuit.

   • Watch for an on-screen overlay like “Camera On/Off.”

   • If it says “Camera Off,” press it again.

3. Reboot → immediately tap F10 → BIOS Setup → Security → I/O Port Options

   • Make sure Camera = Enabled.

   • Save (F10) and exit.

If BIOS shows it disabled, that’s your fix. If it’s enabled and still missing, continue below.

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🧭 2. Force Re-detect Hidden or Unknown Device

Sometimes the camera enumerates as a hidden USB Video Device.

1. In Device Manager → View → Show hidden devices.

2. Expand Universal Serial Bus controllers and System devices.

   • Look for anything named “Unknown USB Device (Device Descriptor Request Failed)” or similar.

   • Right-click → Uninstall device.

3. In the top menu, choose Action → Scan for hardware changes.

   • If the camera hardware is physically present, Windows should re-enumerate it.

If nothing new appears, proceed to driver recovery.

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🧰 3. Reinstall the HP Camera Driver Stack

The Envy x360 16-ac0000 uses an Intel Image Signal Processor (ISP) and HP Camera Driver package, not a generic Microsoft one.

✅ How to reinstall cleanly

1. Go to the HP support site for your model:
   HP ENVY x360 16-ac0000 Drivers

2. Set the OS to Windows 11 (64-bit).

3. Under Driver – Keyboard, Mouse and Input Devices or sometimes Driver – Multimedia, download:

   • HP Camera Driver (SoftPaq SP#######; current versions are usually SP1599xx or later).

   • If listed, also download Intel ISP Driver / Intel Iris Xe Graphics – the ISP must load before the camera device.

4. Install the Intel Graphics driver first → reboot.

5. Install the HP Camera Driver → reboot again.

After reboot, check Device Manager → Cameras. You should now see something like:

HP Wide Vision Camera or HP True Vision Camera

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🔍 4. Test Functionality

• Open Camera app or HP Support Assistant → Camera Check.

• If it still doesn’t show, test in HP Hardware Diagnostics UEFI:

  • Power ON → tap Esc → F2 → Component Tests → Camera.

  • If it reports “Camera Not Detected,” that means the system board isn’t seeing it at all.

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🧱 5. If Still Missing

At this point there are two possibilities:

Scenario	Action
UEFI detects camera but Windows doesn’t	OS-level or driver-stack corruption — run sfc /scannow, or reinstall the HP image
UEFI also says “Camera not detected”	Hardware fault (camera cable not seated or defective module) → requires depot repair

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⚙️ Quick Alternative for Urgent Use

If you need a working camera by tomorrow, plug in a USB webcam temporarily. Windows 11 will use the generic UVC driver automatically, no HP drivers required.