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swifer33
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Camera Not working on chromebook 15-de0517wm

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Chromebook 15-de0517
Chrome OS

The built in camera on my chromebook touchscreen stopped working.  When I try to start the camnera app a black screen with the camera symbol comes on the screen and there is no light on the camera.

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Echo_Lake
HP Support Agent
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@swifer33

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

If your camera isn't working, or if you see a message that says "No camera found": Turn off your Chromebook, then turn it back on.
Try using the camera in another app, like Hangouts. If it works in that app, uninstall the app where it doesn't work, then reinstall it.

 

Click here: https://support.google.com/chromebook/answer/6309225?hl=en#zippy=%2Ccamera-doesnt-work to know more about Fix hardware and system problems.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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