Camera Shutter Problem, Fast Draining Battery, and Wifi Issues

[Power_User]

Hey there!

Around three months ago I had to send my brand-new HP Envy x360 15 AMD back to HP for repairs since the processor, the main board, and the screen was defective. When I received my laptop back, it worked perfectly fine, aside the from the webcam shutter either being stuck or simply not there.

I honestly don't care too much about the shutter, but then I realized that my battery started going down really fast, like a lot faster than before....like it goes from 100% to 5% in about 3 hours. The Laptop page claimed it had up to 14 hours of battery life, which is what I got for a short while after sending in my laptop for repairs. The reason I have not sent my laptop for repairs again is that I can't afford to go a week without a laptop again due to ongoing projects.

And may I remind you guys again, the laptop isn't even six months old, I've never had this experience with an HP laptop before.

Can HP just send me a new model while I send them back this one? Or even an upgraded version for all the inconvenience?

[Dilip_18]

Hi@Power_User,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Camera Shutter Problem, Fast Draining Battery, and Wi-Fi issues with the HP Envy x360 Notebook after repair. It is a hardware issue on the PC. I apologize for the Inconvenience. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Power_User]

Sorry for the late response!

I am planning to contact HP support by the end of this week. My main concern is having to send my laptop and not having one to use during the repairs/ replacement. Furthermore, Im concerned about additional problems arising from faulty repairs.

Also , would HP offer me a laptop to use during the repairs considering that the issues I'm currently facing resulted from a faulty repair?

[Dilip_18]

Hi@Power_User,

Thank you for responding, I appreciate your time and effort.

I apologize for the Inconvenience. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!