Camera/Webcam Not Detected HP Spectre 360 13"

[JM202020]

Error message on camera and webcam. Says not compatible with os, which is latest Windows.  Have gone back to other versions, deleted and reinstalled both, uploaded latest drivers and earlier drivers, removed battery and did reboot, and it is NOT the kill switch,  which is on. Help! Working from home and cant do webcalls. 

[Riddle_Decipher]

@JM202020 Well, technically the kill switch needs to be turned off, for the webcam to work, you've mentioned that it's "on", you may want to start with that,

 If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.

If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)

Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

1. Go to “settings” and click on “update and security”.
2. Under tab “Windows update”, click on the icon “check for updates”.
3. Then once you find the pending updates install it and check.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

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