Camera and Microphone not working, HP Pavilion dv7 Notebook PC

[CEL2276]

I cannot get my camera or microphone to work on my HP Pavilion dv7 Notebook PC, Product # A6X02UA#ABA.  Currently running Windows 10.  

I have tried updating drivers through the Device Manager, but it says they are up to date.  

Any advice is appreciated! 

[The_Fossette]

@CEL2276,

I reviewed your post and I understand that the webcam is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03430151

For the microphone issue, follow the below steps.

1. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in   

     Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

2. Check if microphone isn't disabled.

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Click on "Show disconnected devices", and "Show disabled devices".

  - Select on Microphone, click on "Properties". If it is disabled, enable it.

  - Once enabled, set Microphone as default audio input device.

3. Check if microphone isn't muted.

  - Right Click on the Volume icon on the taskbar, select "Volume Mixer".

  - On the Microphone slider, slide it up to 100%.

4. Boost sensitivity of Microphone

  - Right Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.

5. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

6. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!