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- Camera and Microphone not working, HP Pavilion dv7 Notebook ...

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04-21-2020 12:38 PM - edited 04-21-2020 12:45 PM
I cannot get my camera or microphone to work on my HP Pavilion dv7 Notebook PC, Product # A6X02UA#ABA. Currently running Windows 10.
I have tried updating drivers through the Device Manager, but it says they are up to date.
Any advice is appreciated!
04-24-2020 09:59 AM
I reviewed your post and I understand that the webcam is not working on your computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
https://support.hp.com/in-en/document/c03430151
For the microphone issue, follow the below steps.
1. Run Audio Troubleshooter
- Launch Troubleshooting by typing and clicking “Troubleshooting” in
Windows search.
- Click on "Playing Audio".
- Follow the on-screen instructions.
2. Check if microphone isn't disabled.
- Right click on the Volume Icon on the taskbar, select "Recording Devices".
- Click on "Show disconnected devices", and "Show disabled devices".
- Select on Microphone, click on "Properties". If it is disabled, enable it.
- Once enabled, set Microphone as default audio input device.
3. Check if microphone isn't muted.
- Right Click on the Volume icon on the taskbar, select "Volume Mixer".
- On the Microphone slider, slide it up to 100%.
4. Boost sensitivity of Microphone
- Right Click on the Volume icon on the taskbar, select "Recording".
- Double click on Microphone.
- Open the Levels Tab, move the Microphone boost slider up to check audio.
5. Disable enhancements
- Right Click on the Volume icon on the taskbar, select "Recording“, Double
click on Microphone.
- Open the Enhancements / Effects Tab.
- Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.
6. Change format of the Microphone
- Right click on the Volume Icon on the taskbar, select "Recording Devices".
- Double click on Microphone.
- Go to the Advanced Tab, choose any of the 16 bit options on the list.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee