Camera can't be found after factory reset

[Nordlo]

Hello, 

We would like to request a technician for support regarding sn#[edited].

The camera is not working och can't be found in the Device manager.

We have tried to restart och factory reset the computer. It simply does not work. We suspect that physical support might be needed. Please get back to us in case you need more information.

Best regards,
Alexander

[Deep_World]

Hi @Nordlo,
 
Welcome to the HP Support Community!

Thanks for reaching out!

Sorry for the inconvenience caused and don’t worry let me help you. 

To better understand the issue, could you please provide a few more details?

• Which HP model are you using?
• Did the camera work before the factory reset?

In the meantime, here are some troubleshooting steps you can try:

• Check Device Manager (hidden devices): In Device Manager, click View → Show hidden devices to see if the camera appears grayed out.
• Windows Update: Run Windows Update to ensure all drivers and patches are installed.
• HP Support Assistant: Open HP Support Assistant and check for driver updates, especially the imaging device driver.
• BIOS settings: Restart the computer and enter BIOS/UEFI settings to confirm that the camera is enabled.
• Privacy settings: Go to Settings → Privacy & Security → Camera and ensure apps are allowed to access the camera.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World.  

[Nordlo · Accepted solution]

This does not seem to have helped unfortunately.

HP model is HP Elitebook X G1i 14 inch Notebook Next Gen AI PC

What else can I do? Is there a way to "book" a technician? I still have warranty.

[Deep_World]

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,

Deep_World