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‎02-07-2020 09:15 AM - edited ‎02-08-2020 07:00 AM

HP Recommended
Product: Example: HP Spectra x360
Operating System: Microsoft Windows 10 (64-bit)

When using ZOOM or Hangouts  I'm getting a message to say the 'camera can't be detected' and also microphone not working

Have done all updates and HP Diag but issue still not resolved.

 

Also seeing the following message wh

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

 

Any ideas welcome?

2 people had the same question
1 REPLY 1

‎02-10-2020 03:48 PM

HP Recommended

@Dec11,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand you are facing issues with the webcam on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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