Camera driver is missing on my laptop

[lalitc10]

Hello HP Support Team,

I am facing an issue with my HP Pavillion 14-dv0xxx laptop. The built-in camera is not working, and it does not appear in the Device Manager, even after selecting “Show hidden devices.”

It seems that the camera drivers are missing or not installed properly on my Windows 11 system. I have already:

• Checked Windows Updates (system is up to date)

• Scanned for hardware changes in Device Manager

• Tried installing drivers using HP Support Assistant

• Restarted the laptop multiple times

However, the camera still does not show up or function.

I would appreciate your assistance in:

1. Providing the correct camera driver download link or software package for my model.

2. Guiding me through the process of restoring or reinstalling the camera driver in Windows 11.

[BeemerBiker]

I need the exact model or the product ID as the xxx does not identify your laptop uniquely and I end up at websites that are not laptop sites.

See if you can restore your pc to a time when the camera was last working.

This video describes how to use a restore point. Alternately enter restore in the windows search bar.

First make sure there is no real problem with the cameral.  You may have already followed and done some of this advice:

==========

Have you run diagnostics? Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.


If you do not see the webcam test then update the diagnostics:

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the'+'symbol and click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.

If a component fails during the UEFI test then Click here to check warranty

Camera may not be enabled in windows.

1. Open “Settings -> Privacy -> Camera.”
2. At the top, look for “Camera access for this device is on.”
3. If it is off, click the “Change” button and turn it on.
4. Under that, check for “Allow apps to access your camera” and make sure it is On.
5. Next, look at “Choose which apps can access your camera.” Make sure apps you want to use with your camera are enabled.
6. Re-enable the device.

Make sure you have the latest Microsoft Windows updates and have also run the HP support assistant to check for updates.

If the WebCam passed diagnostics ---

1 - enter "camera" in the windows search box. An error message may appear. If so, click "Get Help". If there is no "Get Help" then read this article.

2 - Look at the keyboard function keys for a camera icon such as

if you see anything like that the press it and see if the camera starts working. It could also be a physical device such as a switch or a cover that closes over the lens. Some AIOs have an On Screen Display and that might have camera control for on/off. I do not have your particular system so am guessing.

Official HP camera troubleshooting guide read this.

Microsoft recommended troubleshooting windows 11, 10


3 - Try a repair of windows system files. From the administrator command prompt enter as explained below

SFC /scannow

How to use SFC or DISM to repair Windows

just do the SFC. If you see a message that corrupted files were fixed then reboot. The only time to do the DISM is if the SFC reports it found problems but cannot repair it.

4 - Did this happen recently, like just after a windows update?

Try rolling back the driver
Did you try rolling back the camera driver?

It could be the camera driver or the USB driver if the camera is connected to the USB. Many internal cameras are connected to the USB.

In the pictures below you would select the camera driver and then look for 'rollback'

If camera driver is the problem

If the problem is the wrong USB driver for the camera

If you cannot rollback the driver then try to find the best one or let windows try. One way is to just uninstall the camera and reboot as described in this official HP document..

The below post, unfortunately, is complicated but is useful if there is no camera drivers at the HP website to download.

https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/HP-Wide-Vision-HD-Camera-DRIVERS/m-p/82160...