Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Microsoft Windows 11

Cannot get rid of camera from middle of screen. New laptop.

Other posts say to update the driver but the laptop does not recognize any camera.  No camera in device manager.

3 REPLIES 3
HP Recommended

@Lulu1973

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted! 

ECHO_LAKE
I am an HP Employee

HP Recommended

I have the same issue. 

 

When the camera icon appeared, the computer began operating very  slowly. After multiple restarts, the camera icon went away, but I lost WIFI on the machine. Restarting did no good. I let the computer drain of battery. When I started it after that, the WIFI was back up, but the camera icon returned.

 

Tried troubleshooting, downloaded the latest Bitdefender and found no threats. 

Device manager showed no "Imaging Device." It did show a camera device, the only option being to remove the driver. I did, following the advice on this site. But now the camera device is gone from Device Manager.

 

Also, the computer no longer detects that it  has a camera.

 

I have an HP Envy.

Model: 13M-BD0033DX

 

image (2).png

HP Recommended

Hello @quarm5 


Welcome to HP Community

 

I have gone through your Post and would like to help

 

- Try reinstalling the Webcam driver from Device Manager

 - Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Camera or Imaging Device and expand the List
- Look for Camera driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Camera driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.
 

Keep me posted

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.