Camera icon remains on screen & No Webcam in Device Manager & Camera Function Key not working

[jackswaton1]

I have read many posts on my webcam not working, disappearing from Device Manager and that grey camera icons always on my screen.

HP ENVY x360 - 15-bp143cl

I have:

1. Rebooted
2. Updated windows
3. Updated Bios
4. Searced Bios for camera being off (never found a setting in bios for that)
5. Ensured there is no privacy setting turned off
6. Ensured all apps have access to any camera (no apps can find the camera though)
7. Searched for new hardware in Device Manager
8. Verifed there is no camera in Device Manger "Imaging" section.
9. Tried to toggle the kill camera function key (the one next to the f12 key) but the light never turns on.

Oddly enough, suddenly I have no sound either.

All this has happened in the last 24 hours and I am not aware of any updates other than the Bios update I just did per HP troubleshooting recommendations.

Desperate,

Jack

[jackswaton1]

These problems started (at least some of them) in the last 24 hours. I have been working with MS Support and we did lots of troubleshooting. Finally did a RESTORE to 2 days ago.

Same Problems:

1. No webcam
2. Webcam icon constantly on main display, taking up lots of real estate
3. One USB port not working
4. No sound (but sound does come from a bluetooth device

Jack