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HP Pavilion 14 Laptop PC 14-dv2000 (4Z018AV)
Microsoft Windows 11

Camera is not turning on getting the below error

Rashmishashi_0-1743076252355.png

 

1 REPLY 1
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@Rashmishashi, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your Camera is not turning on! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

The error code 0xA00f42b2 usually indicates an issue with the camera drivers or software settings on your device. To resolve this issue, follow these steps:

 

1. Update Camera Drivers:

  • Open Device Manager by right-clicking on the Start button and selecting "Device Manager."
  • Find the camera under the "Imaging devices" section.
  • Right-click on the camera and select "Update driver."
  • Choose to search automatically for updated driver software.

2. Reinstall Camera Drivers:

  • If updating the driver does not resolve the issue, try reinstalling it.
  • Right-click on the camera in "Device Manager" and select "Uninstall device."
  • Restart your computer. The system should reinstall the driver automatically.

3. Check Camera Privacy Settings:

  • Go to "Settings" > "Privacy" > "Camera."
  • Ensure that camera access is enabled for your device and for the apps that need to use the camera.

4. Run Windows Troubleshooter:

  • Go to "Settings" > "Update & Security" > "Troubleshoot."
  • Select "Camera" from the list and run the troubleshooter.  

Hope this helps!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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