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HP Pavilion Notebook - 17-g200cy (ENERGY STAR)

I have a HP Pavillion laptop and my camera does not work. I NEED BIOS DRIVER FOR THE BUILT IN CAMERA. Th Bios has not been updated since 2016

 

1 REPLY 1
HP Recommended

Hi @DH126,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand your built-in camera on your HP Pavilion Notebook 17-g200cy isn't working and you suspect it might be related to the BIOS, here's a general approach you can take:
 

Check Device Manager:

  • Press Win + X and select "Device Manager."
  • Look under "Imaging Devices" or "Cameras" to see if your camera is listed.
  • If it’s there but has a warning icon, try right-clicking on it and selecting "Update Driver."

Update BIOS:

  • Visit the HP Support website.
  • Enter your laptop’s model number (17-g200cy) and look for BIOS updates under the "Software and Drivers" section.
  • Download and install the latest BIOS update, following the provided instructions carefully.

Reinstall Camera Drivers:

  • In Device Manager, right-click the camera and select "Uninstall device."
  • Restart your laptop to allow Windows to automatically reinstall the camera drivers.

Check Privacy Settings:

  • Go to Settings > Privacy > Camera.
  • Ensure that access to the camera is allowed for apps.

Perform a Hard Reset:

  • Power off your laptop.
  • Disconnect the power adapter and any peripherals.
  • Press and hold the power button for about 15 seconds to reset hardware components.

Refer to this document: HP Pavilion Notebook - 17-g200cy User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.