Camera is not working, error message comes up,,camera not located.

[DH126]

I have a HP Pavillion laptop and my camera does not work. I NEED BIOS DRIVER FOR THE BUILT IN CAMERA. Th Bios has not been updated since 2016

[A_Gayathri]

Hi @DH126,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your built-in camera on your HP Pavilion Notebook 17-g200cy isn't working and you suspect it might be related to the BIOS, here's a general approach you can take:
 

Check Device Manager:

• Press Win + X and select "Device Manager."
• Look under "Imaging Devices" or "Cameras" to see if your camera is listed.
• If it’s there but has a warning icon, try right-clicking on it and selecting "Update Driver."

Update BIOS:

• Visit the HP Support website.
• Enter your laptop’s model number (17-g200cy) and look for BIOS updates under the "Software and Drivers" section.
• Download and install the latest BIOS update, following the provided instructions carefully.

Reinstall Camera Drivers:

• In Device Manager, right-click the camera and select "Uninstall device."
• Restart your laptop to allow Windows to automatically reinstall the camera drivers.

Check Privacy Settings:

• Go to Settings > Privacy > Camera.
• Ensure that access to the camera is allowed for apps.

Perform a Hard Reset:

• Power off your laptop.
• Disconnect the power adapter and any peripherals.
• Press and hold the power button for about 15 seconds to reset hardware components.

Refer to this document: HP Pavilion Notebook - 17-g200cy User manual

I hope this helps. 

Take care and have a good day.

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