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‎11-03-2020 05:59 AM - last edited on ‎11-03-2020 08:02 AM by Retired

HP Recommended
Product: HP Pavillion 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

HP Pavillion 15 Notebook PC

 

Serial number[Private information removed]

 

Camera and sound are not working

 

code 0A00F4244 <no Cameras are attached>

 

code 0A00F4289 <active camera unplugged>

 

can you help me?

1 REPLY 1

‎11-09-2020 09:09 AM

HP Recommended

@Lucie2

 

I reviewed your post and I understand that the webcam is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact issue you are facing with the audio?

 

Meanwhile, I recommend you follow the steps in the below article for the webcam issue and check if it helps.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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