Camera is showing a dark shadow

[maureenpg]

When I use the camera in apps like teams or camera app, it is showing a dark shadow in the inferior part of the image. 

[Max3Aj]

@maureenpg, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're seeing a dark shadow in the lower part of the image when using the camera on your HP ENVY x360 15.6" 2-in-1 Laptop (15-ew0000 series) in apps like Microsoft Teams or the Camera app.

This issue could be caused by a few factors, such as physical obstruction, software settings, or driver-related problems. Here are some steps to help you troubleshoot and resolve it:

Check for Physical Obstruction

• Ensure the camera lens is clean and unobstructed.
• Use a soft microfiber cloth to gently clean the lens.
• Make sure there’s no privacy shutter partially covering the lens (some models have a manual shutter or switch).

Test in HP Camera App

• Open the Camera app in Windows.
• Observe if the shadow appears there too.
• If yes, it’s likely a hardware or driver issue. If not, it may be app-specific.

Update the Camera Driver

• Go to Device Manager → Imaging Devices → Right-click on the camera → Update driver.
• Choose Search automatically for drivers.
• Alternatively, download the latest driver from HP: Official HP® Support

Check HP Support Assistant

• Open HP Support Assistant from the Start menu. HP Support Assistant | HP® Support
• Go to Updates and install any available camera or firmware updates.

Reset Camera Settings

• Open the Camera app → Click the gear icon ⚙️ → Scroll down and click Reset settings.

Test in Safe Mode or Clean Boot

• Boot into Safe Mode or perform a Clean Boot to rule out third-party software interference.
• If the shadow disappears, a background app may be affecting the camera feed.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support