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fatimagohar
New member
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Message 1 of 2
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Camera is showing a white image

HP Recommended
Envy x360m
Microsoft Windows 10 (32-bit)

The camera has a white shadow coverage/cast over it and is unable to capture images because of that. My drivers are fully updated and I have tried resetting the camera settings but it wont help. My laptop has not suffered any physical damage .I am unable to figure out the problem.

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
6,087 6,085 266 339
Message 2 of 2
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HP Recommended

Hi@fatimagohar,

 

Welcome to the HP Support Community. I'd be happy to assist you with the webcam issue. 

 

Please try these steps - HP PCs - Webcam Troubleshooting

 

Also, try updating the computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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