Camera is too grainy

[AkhilReddy1]

Hello, 

Bought a new hp victus 15 recently. Everything is fine and working good but i have a huge issue with the camera. Even though it is advertised a hd camera it is not. Its too grainy to even use in good lighting.Gone through few community page to see a soultion, saw that it was a driver issue but the link provided to download the driver from realtek is not working anymore. Would love to resolve the issue asap as i got online exams coming.

Thank you

[Raj_05]

Hi @AkhilReddy1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand that dealing with hardware issues, especially with a new device, can be frustrating. Here are some steps you can take to address the grainy camera issue on your HP Victus 15.

1. Update Drivers:

   • Go to the official HP Support website.
   • Enter your laptop's model number or let the website automatically detect your product.
   • Look for the latest camera drivers and download them.

2. Windows Update:

   • Make sure your operating system is up to date. Sometimes, Windows updates include driver updates.

3. Device Manager:

   • Right-click on the Start button and select "Device Manager."
   • Locate the camera in the list, right-click it, and choose "Update driver."
   • Select "Search automatically for updated driver software" and let Windows find and install the latest driver.

4. Roll Back Driver:

   • If updating the driver doesn't work, try rolling back to a previous version of the driver. Sometimes, the latest version may not be the most stable.

5. Check Camera Settings:

   • Open the camera app and check if there are settings that could affect the image quality. Adjusting resolution and other settings might improve the image.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[AkhilReddy1]

I have tried everything as per the instruction,but no improvement in the quality of the camera. Tried to use the rollback but the option was greyed out probably because its a new laptop.