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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎05-04-2020 12:33 AM - last edited on ‎05-04-2020 10:07 AM by Retired

HP Recommended
Product: HP Spectre Notebook
Operating System: Microsoft Windows 10 (64-bit)

Product Number: W0Q41AV, Serial number : [edit]

Hi,

   I'm currently in India and cannot call HP support for this. HP India has confirmed they dont support my product. After windows update, I've been unable to use the camera on my notebook. I've tried to rollback the updates, and download drivers, it has not worked.

 

camera.JPGI urgently need this problem resolved as it is very difficult for me to carry on my work, without a video camera. 

1 REPLY 1

‎05-11-2020 01:57 PM

HP Recommended

@Nandini20 Welcome to HP Community!

 

I understand that you are getting a 0xA00F4244  error code.

 

Do not worry. I will try to fix the issue.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03430151

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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