Camera not working..Only black screen appears.

[Dhruw]

In built camera of my laptop is not working.I've tried everything but no resutls found.

Driver is up to date.

After opening camera it shows only black screen and nothing at all.

After clicking the button for taking picture , camera got freezed..

If any solution plz share..

thanks.

[A4Apollo]

Hi! @Dhruw, Thanks for stopping by the HP Support Forums!

I understand camera on your laptop is not functioning.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please provide the product number of your PC to assist you better.

Try the steps recommended below.

Some software applications might require updated drivers for your webcam to display video or they might need a more basic driver. Use the following steps to change the driver for your webcam:
Go to the HP Software & Driver Downloads web page for your model of HP computer and select the version of Windows on your computer.
Do one of the following tasks depending on what you found:
If a webcam driver update is available from HP, download the file to your computer and install the software according to the instructions on the web page. After updating, restart the computer and try using your software again. If the problem persists, continue using these steps to install a generic Windows USB video driver.
If a webcam driver is not available from HP or you cannot access the Internet, continue using these steps to install a generic Windows USB Video driver.
In Windows, search for and open Device Manager.
Double-click Imaging Devices to expand the list of webcam drivers.
If there is no Imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document.
If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam-101 or Microsoft USB Video Device driver. Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps.
Right-click the name of the webcam in the Images Devices category (HP Webcam-101 or Microsoft USB Video Device), and select Update Driver Software.
Click Browse the computer to select a specific USB Video Device driver.
Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.
Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.
On the Webcam Properties window, select Update Driver....
Select to Browse the computer for the desired driver.
Click Let me pick from a list of device drivers on my computer.
Remove the selection from Show compatible hardware.
Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.
Click Next to install the webcam driver.
Allow the installation of the USB Video Device, and then click Close.
After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software.

Refer this article to further troubleshoot webcam issues with your laptop.

Let me know if this works!

Have a great day ahead! 🙂

[Dhruw]

Product numbet-hp pavilion ab032tx
I've tried the above things but still i am facing the problem ..Driver is hp truevision hd and this is updated...

[A4Apollo]

@Dhruw, I appreciate your efforts for trying out the steps.

It's great to hear to hear from you again.

Try updating the BIOS and webcam software on your PC and check if it helps.

Please find the link to update the BIOS.

Also, please find the link to update youcam software.

Let me know if this helps!

Have a great day ahead! 🙂

[Aggillator]

I have tried all of the same steps above but I am still having the same exact issue as the opening poster.  What is the next step in troubleshooting?  Please help!

[raulrodsan]

Hi, I have the same problem, could you find a solution?

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you