Camera not working.

[ange_privett]

I got this laptop one month ago and the camera has not worked at all. I have tried turning it off and back on, hard resetting, updating the system, turning off and back on the camera switch and nothing will make the camera turn on. When i try using it on any application or website, it does not open or load at all. 

[Dragon-Fur]

@ange_privett 

Welcome to the HP Community --

Of all the many notebooks and workstations I've purchased, I did have one system (years ago) that had "dead" webcam at delivery.  I was able to get it fixed but I did have to send the system to HP for in-Warranty repair.

Reference

HP Chromebook x360 14 inch 14c-cd0000 series specifications

Webcam

HP True Vision 5MP camera with temporal noise reduction and integrated dual array digital microphones Privacy camera shutter door Supported software: Beam forming Echo cancellation Noise suppression

True - some folks miss the "privacy" shutter door - good to have checked.

Were this a Windows system, I'd suggest checking the Device Manager for the camera.

Unfortunately, I don't know how one checks ChromeOS for installed hardware.

Try contacting HP Support.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

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Reminders - READ

Case submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

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Do not be a victim.

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References / Resources

HP Printer Home Page - References and Resources

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Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP Chromebook x360 14c-cd0013dx (7H1S5UA)  

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