Camera not working

[dicksonn]

Good morning, I have a Specter x360 15-df1040nr and just found out my camera is not working anymore. Unsure what exactly could have caused it. Audio also does not work with some apps.

[Jerry_57]

Hi @dicksonn,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your camera and audio are not functioning on your HP Spectre x360. There are a few troubleshooting steps you can try. Here’s a step-by-step guide to help you resolve these issues:

 

1. Check Camera Hardware and Privacy Settings:

Privacy Settings:
 

• Go to Settings > Privacy > Camera.
• Ensure that Allow apps to access your camera is turned On.

Device Manager:
 

• Open Device Manager.
• Under Imaging devices, check for your camera.
• Right-click the camera, select Enable device (if applicable), or Update driver to ensure the driver is up-to-date.

HP Support Assistant:
 

• Use HP Support Assistant to check for updates or to troubleshoot HP hardware.

2. Troubleshooting Audio Issues:

Audio Troubleshooter:
 

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
   
• Under Find and fix other problems, select Playing Audio and run the troubleshooter.

Device Manager:
 

• Under Sound, video and game controllers, find your audio device.
• Right-click it and try updating, disabling, and then enabling the device to reset it.

App-Specific Settings:
 

• Ensure that your app permissions allow access to the microphone.
• Go to Settings > Privacy > Microphone and check the app settings.

HP Support Assistant:
 

• Use HP Support Assistant to diagnose and fix sound issues.

3. Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update > Check for updates.
• Install any available updates.
  
  
  I hope this helps.

 Take care and have an amazing day!
 

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Jerry_57

HP Support