Camera on HP Spectre 360 stopped working when Windows 11 updated to 24H2

[Annie-T]

Hello! Today my Windows 11 updated to 24H2, and after that the built-in camera stopped being detected by apps. It looks like the driver is broken, and reinstalling/rolling back had no effect.

I contacted Windows Support and they did everything they could to fix it - no result. They concluded that the driver is not compatible with the new Windows. 

It's no wonder - the driver hasn't been upgraded since 2022. There are no new driver options on HP or Intel sites. How can I get my webcam to work? Will HP ever update the drivers for my device? Any help will be very much appreciated.
 

[Alden4]

Hi @Annie-T,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Since the driver for your HP Spectre 360's built-in camera hasn't been updated since 2022, compatibility with Windows 11 24H2 is likely the culprit. Here's how you can approach fixing the issue.

Steps to Resolve the Webcam Issue

Check for Windows Updates:

• Sometimes Microsoft releases hotfixes or driver updates post-major updates.
• Go to Settings > Update & Security > Windows Update, and check for optional updates, especially under View optional updates for driver updates.

Use the Generic Windows Camera Driver:

• Right-click the Start menu and select Device Manager.
• Locate your camera under Imaging Devices or Cameras.
• Right-click it and choose Update Driver > Browse my computer for drivers > Let me pick from a list of available drivers on my computer.
• Select USB Video Device or any generic driver listed and see if it restores functionality.

Use Compatibility Mode to Install the Driver:

• If you still have the old driver (or can download it), try installing it in compatibility mode:
  • Right-click the driver installer file and select Properties.
  • Navigate to the Compatibility tab and select Run this program in compatibility mode for: Windows 10.
  • Run the installer and restart your system.

Try the HP Support Assistant:

• Download and install the HP Support Assistant (if not already installed). It can sometimes detect and download missing or updated drivers automatically.
• Download it here: HP Support Assistant

Workaround with an External Webcam:

• If the internal camera remains non-functional, an external USB webcam can serve as a temporary solution until an updated driver is available.

Advanced Solution (Temporary Rollback):

If your webcam is essential and no immediate fix works, consider rolling back to the previous Windows version while waiting for updated drivers:

1. Go to: Settings > System > Recovery > Go back to the previous version of Windows (only available for 10 days after the update).
2. Reinstall the 22H2-compatible driver and delay updates temporarily.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Annie-T]

Hello,

I've tried all the troubleshooting you mentioned and more, including a clean install of the previous version of Windows, where camera worked (23H2).  The camera is not visible by apps. This tells me the problem is not Windows version, it's something else that should be resolved. HP site doesn't have a separate driver for camera and it should. Browsing this forum, I see the camera issue coming up again and again. 

I really hope you aren't suggesting I should give up on a perfectly operational component of my expensive laptop, and buy an external camera, just because there is no support or updates for my device. Because the result of this is going to be me never buying an HP laptop ever again. I was never warned that HP never updates drivers and I should decline all OS updates that happened since 2022. I'm sorry but this is absurd.

Would appreciate any substantive help that doesn't include buying new devices. 

[Alden4]

Hi @Annie-T,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support 

[rstranik]

Dear Alen,

I am facing completely same issue. How you can help me?