Camera on laptop HP Envy 13 is horrible and fuzzy.

[osu66]

Installed youcam and I get a very poor quality picture with my internal camera on the 13 HP Envy laptop.  I assume that the

camera is of poor resolution.  When using Skype the quality of picture is almost unacceptable.

[Raj1788 · Accepted solution]

@osu66

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

For better clarity and to assist you better I would require more information regarding this:

• Did you try to update the bios and check?
• Are you facing this issue after an update?

For now, let's try the below steps:

• Please perform all the relevant steps from this link: http://hp.care/2wfme5p and check if the situation improves.
• Also, try the relevant steps from this link: http://hp.care/2wfagbY although it is for a desktop, it is relevant to your current computer and OS also.

• Otherwise please uninstall the Webcam drivers from device manager by using the steps from the same link and delete the software for the device.
• Then update the bios, chipset and Webcam drivers using HP support assistant or from here http://hp.care/2syreDe and follow the on-screen instructions
• If this does not work.
• Please go to device manager.
• Uninstall the Webcam software from imaging devices.
• Then select the option delete the software for this device.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[osu66]

Bios is updated.  HP envy13t  is only 2 months old.  I went with NCH camera software and resolution is much better.  Thanks for all the information.  Being a retired HP employee your resources at this forum are extremely important and timely. Will let others know about this helpful information. 

osu66

[Raj1788]

@osu66

Thanks for the reply,

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)