Camera on/off notification keeps toggling without touching camera switch

[mswagat]

I am seeing the camera on/off notification (the camera icon on screen) toggle between On and off although I am not changing the camera on/off switch. This is very annoying as this blocks the screen. Please note that my camera is working fine otherwise. 

How do I resolve this please?

System details:

System Model HP ENVY x360 Convertible 15m-dr1xxx

OS Name Microsoft Windows 11 Home

Version 10.0.22621 Build 22621

Uploading a picture for your reference:

Thanks,

Swagat

[Raj_05]

Hi @mswagat,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If the camera on/off notification on your HP ENVY x360 Convertible 15 keeps toggling without you physically touching the camera switch, it could be due to a software or hardware issue. Here are a few steps you can try to troubleshoot the problem.

• Restart your computer: Sometimes, a simple restart can resolve temporary software glitches. Shut down your computer completely, wait for a few seconds, and then turn it back on.
• Update your drivers: Outdated or incompatible drivers can cause issues with hardware functionality. Visit the HP support website and download the latest drivers for your HP ENVY x360 Convertible 15, specifically for the camera or any related components.
• Check camera privacy settings: Windows 10 has privacy settings that control the access and functionality of your camera. Press the Windows key + I to open the Settings app, then go to Privacy > Camera. Make sure the "Allow apps to access your camera" option is enabled. Also, check the list of apps and ensure that the specific app you're using isn't blocked from accessing the camera.
• Scan for malware: Malicious software can sometimes interfere with hardware operations. Run a thorough scan of your computer using a reliable antivirus program to check for any potential malware infections.
• Reset camera settings: If the issue persists, you can try resetting the camera settings. Press the Windows key + X, then select Device Manager. Expand the "Cameras" or "Imaging devices" category, right-click on your camera, and select "Uninstall device." Confirm the action, and then restart your computer. Windows will automatically reinstall the camera driver, which may help resolve the problem.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[mswagat]

Thanks! Here is the feedback on the solutions provided.

1. Restart the computer: Tried it and that did not help.

2. Update your drivers: I went to HP site to find the drivers but for this laptop it is only pulling drivers for Windows 10, while I am on Windows 11 (via upgrade). Chosing Windows 10 in the dropdown for OS, I get the following message while HP site searches for drivers "Detection was successful but you don’t need any new drivers at this time". 

OS Name Microsoft Windows 11 Home

Version 10.0.22621 Build 22621

3. Check camera privacy settings: Checked and "Allow apps to access your camera"  is turned on.

4. Scan for malware: Tried it but no favorable result

5. Reset camera settings: Tried it but no favorable result

Please help as this is such an annoying problem. If not resolved, I will have to discard a 3 yr old HP laptop and that is not expected. I have loved HP laptops but need your help pls to get out this situation.

[Raj_05]

Hi @mswagat,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support