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visi0ner
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Message 1 of 4
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Camera shutter problem

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HP Envy x360 15.6
Microsoft Windows 10 (64-bit)

HI there!

I have an issue with my laptop. Camera shutter stuck in one closed position. I have all updates from Windows and all drivers, I have changed privacy settings, but nothing helps to fix this problem. I've made 2 pictures in 2 different modes and I want to show you the problem. I have marked Key button as number 1, and camera shutter itself as number 2. When I activate Key button orange light come off, camera starts working, but shutter doesn't move and that's why my picture on the screen is white. 

OFFOFFONON

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 4
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@visi0ner

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

If the issue persists please perform a Reset https://support.hp.com/in-en/document/c03546603

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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visi0ner
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Message 3 of 4
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Hi KrazyToad!

Thank you for your detailed response, but I did already everything, all drivers are newest that I can get. Updated manually and using HPSA.  I did reset 3 times. Unfortunately no result. Probably it's faulty laptop and I return it back to the seller. That's my plan. Thanks anyway.

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KrazyToad
HP Support Agent
HP Support Agent
20,921 20,908 1,272 1,297
Message 4 of 4
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Thanks for keeping me posted

 

At this point I suggest you contact HP Support for service options or you can also contact the seller for replacement

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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