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Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Camera stoped working

Create an account on the HP Community to personalize your profile and ask a question
12-11-2025 09:51 AM
Hi @Andreifgfgf,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
To download the necessary webcam driver for your HP laptop, you can follow these steps:
Visit the HP Customer Support website: Navigate to HP Customer Support - Software and Driver Downloads.
Identify your product:
- You will need to enter the model number of your HP laptop. This number is usually found on a sticker on the bottom of the laptop or under the battery compartment.
- Alternatively, you can use the shortcut CTRL + ALT + S to display the product information on your screen.
Select your operating system:
- Once you have entered the model number, the site should automatically detect your operating system. If not, select the correct operating system manually.
Look for the webcam driver:
- Browse through the list of available drivers and look for the webcam driver. It might be listed under categories like "Camera" or "Imaging devices".
Download and install the driver:
- Click on the download link next to the driver you need. Once downloaded, open the installer and follow the on-screen instructions to complete the installation.
I hope this helps.
Take care and have an amazing day!
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Jerry_57
HP Support
12-11-2025 07:34 PM
in the download driver section you guys dont have option for HP Wide Vision Camera.
My laptop is a 15-fa0032dx and here on yall site doesnt have any link to download camera driver.
My camera drivers was deleted soon as windows 11 kicked which is absurd makes no sense.
12-12-2025 06:23 AM
Hi @Andreifgfgf,
I am sorry for the ongoing issue.
Please help us with the Printer serial number or the product number in a private message for further assistance.
Here is the link to find the product serial number: - Click here
Find product and serial numbers for HP PCs, printers, and accessories | HP® Support
To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
Jerry_57
HP Support