Camera will not switch on

[bdornot2b]

Never worked since purchase but never tried to get it working 

[BeemerBiker]

There is a camera privacy cover that needs to be slid to expose the front camera but the back camera should have worked.

Look at function keys for a camera icon that enables / disables the cameras. Look near the F12 key.  

Possibly, there is a hardware problem.  Run the UEFI diagnostics and test the camera.  Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If you do not see the webcam test then update the diagnostics:

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the'+'symbol and click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.

If a component fails during the UEFI test then Click here to check warranty
and Click here for world-wide contact info

Camera may not be enabled in windows.

1. Open “Settings -> Privacy -> Camera.”
2. At the top, look for “Camera access for this device is on.”
3. If it is off, click the “Change” button and turn it on.
4. Under that, check for “Allow apps to access your camera” and make sure it is On.
5. Next, look at “Choose which apps can access your camera.” Make sure apps you want to use with your camera are enabled.
6. Re-enable the device.

enter "camera" in the windows search box. An error message may appear. If so, click "Get Help". If there is no "Get Help" then read this article.

HP detailed resources

and even more resources

Please let me know what you find in which, if any of the above, helped.