Camera wont turn on

[erintighe7]

Hello,

Last week i was using discord and in the app turned my camera off. I've done this before no issues. Randomly during the call my no camera button on my keyboard went off and is lit up orange indicating my camera is off. However when I press it it will not go away and my camera will not turn back on. I have gone into my settings and all apps are allowed camera usage. If I go to the camera app it says a camera has not been detected. I know my camera works and would love any advice on how to get it working again as I have interviews coming up.

TIA!

[ub6424]

Hello @erintighe7 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we "focus" on the <camera> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Biometric Devices>

- Expand <Cameras>

- Expand <Universal Serial Bus controllers>

- Expand <USB Connector Managers>

--->>> Send screenshot

(3) Please report your results