Can I display 4k on external monitor with HP Envy x360 13-ay0003nd?

[dilbus]

I would like to use my laptop with an external monitor with a resolution of 3840x2160 (4k). I have already tried it and in the settings I can only choose a maximum of 1920x1080. I have installed the driver of the monitor and have installed the software from radeon, but it did not help.

Configuration:

Laptop: HP Envy x360 13-ay0003nd

Monitor: Philips BDM4350UC

Windows 10 64bits home.

Connected through an "USB C Hub, Abask 8-in-1 USB C Adapter met HDMI 4K"

Many thanks in advance

[praveen196]

@dilbus Welcome to HP Community!

To get the answer to this question, your laptop needs to be able to output at 4k resolution with DisplayPort, not with the USB.

All TVs and 4K monitor must have a refresh rate of at least 60Hz. However, you'll see 4K TVs and monitors with “effective refresh rates” of 120Hz, or higher. All TVs and monitors must have a refresh rate of at least 60Hz,

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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[dilbus · Accepted solution]

The problem is solved. Using another USB C Hub did the trick.