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‎01-17-2022 10:52 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg1000 IDS Base Model
Operating System: Microsoft Windows 11

I saw the spec page says this laptop I purchased support usb-c fast data transfer, display port and power delivery. However, when I tried to use usb-c to usb-c cable to connect a dell usb-c supported monitor, the display just not came up. I can transfer data, and power is delivered. Can you help to check if this laptop really can support display port through USB-C? thanks.

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1 person had the same question
3 REPLIES 3

‎01-17-2022 01:10 PM

HP Recommended

@helloworldgang 

 

Your machine should have same ports as the following machine

 

            HP Pavilion Laptop 15-eg1000TU

 

Its USB-C port is a SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge) port which support USB-C monitor or USB-C to DP monitor.

 

You can also setup single cable cable using USB-C Gen 5 dock.

 

Regards.

BH
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‎01-17-2022 09:50 PM

HP Recommended

That was my understanding, but when I connect this laptop to my monitor(DELL U2719DC) it doesn't work. after scanning signal, monitor says no USB C signal found. 

I also found someone posted that windows 11 has this issue, and after downgrade to windows 10 the issue addressed, but I just got this notebook for couple of days, is there a decent way I can try to fix this issue? thanks.

1 person found this reply helpful
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‎01-18-2022 09:30 AM

HP Recommended

@Banhien

can you help? I was concerning about returning, but if you can address this any way, I will keep this laptop. thanks.

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