Can't disable palmguard due to outdated driver.

[antokhio-vj]

Hello, can't disable palmguard on my notebook.

Basically whatever i do mouse freezes after 1 second, whenever i press any key on my keyboard.

I try to update Synaptics touchpad driver on one from syanptics website, but without any sucess.

Is anything can be done with this issue?

I'm working in a field of realtime graphics, and i can't move camera in the renderer from touchpad because of that... Only with mouse... Please help!

palmguard settings

[Chimney_83 · Accepted solution]

Greetings @clone, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing touchpad issue with your computer. 

Don't worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own.

Have you tried to update the drivers using HP Support Assistant?

Recommend you open device manager. 

Uninstall the touchpad driver. 

Delete the driver when prompted. 

Restart the computer and run HP Support Assistant to update and install all the drivers for your computer. Click here to know more. 

This should resolve the issue you are facing. 

Also, refer HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10)

Let me know how it goes. 

[antokhio-vj]

Hi. 

It did't found touchpad driver.

[Chimney_83]

Thanks for the reply, could you please share the image again without any personal information. 

Awaiting your reply. 

[LVegas]

My suggestion is to locate the driver's on HP's website. You should be able to search for them and download them to your computer or a jump drive.

Attach a USB mouse as you'll loose control once you remove the touchpad drivers, then making sure the mouse works, uninstall the drivers and reinstall the drivers you downloaded. Make sure the driver is for your computer.

[antokhio-vj]

Hi guys, seems i did sorted the issue! 

So steps to reproduce were:

Go to driver manger uninstall remove - erase ClickPad driver (without saving it to the disc)

Reboot

Run Assistant, it do installs new driver out there

Reboot

go to Mouse & Touchpad settings disable palm guard, now it works!

Thank you.