10-21-2019 08:56 PM
When I attempt to use integrated camera, I get the message "we can't find your camera." I tried to find the camera in the device manager, but it is not there. What next? This is my first attempt to use the camera. Have only had this laptop since about June.
10-24-2019 12:46 PM
Welcome to the HP Support Community.
Please us help us with entire product name.
If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.
If that doesn't work, you might need to uninstall the webcam driver. To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.
Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)
Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.
- Go to “settings” and click on “update and security”.
- Under tab “Windows update”, click on the icon “check for updates”.
- Then once you find the pending updates install it and check.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
10-24-2019 01:22 PM
Thank you for your reply. As I mentioned in my original post, the camera is not under the device manager at all, so I cannot uninstall. It's simply missing. And to be clear, this is the integrated/on board camera, not a separate plug in webcam.
10-25-2019 11:36 AM
@Shellyjb I understand your concern and here's what I suggest you do, to identify the issue:
Restart your computer.
If the problem persists, continue using these steps.
In Windows, search for and open Device Manager.
If there is no Imaging devices category listed, select Action, then Scan for hardware changes.
If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.
If problems persist, the webcam might have become unplugged internally, and the computer might require service to correct the issue.
I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee