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PrincessPearl
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Can't find screen replacement. Please help.

HP Recommended
HP ENVY x360 Convertible 15-bp1xx
Microsoft Windows 10 (64-bit)

I’ve been having trouble with my screen since November 2020, and want to replace the screen but I can’t seem to find the product anywhere. My screen starts to become staticky after a few hours of use to the point where I can’t make out anything on the screen, which is frustrating since I need to use it on a daily basis for university. I usually let it rest a couple of hours and use it until I begin to see it start becoming staticky, at which point I have to let it rest again and continue the process over and over until I get my work done. Any help in finding a screen replacement will be helpful.

 

The screen is 4K by the way, and touch.

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iomare
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Message 2 of 2
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HP Recommended

Hi,

The part number for the panel and bezel (one part) is 924357-001

You can see on page 15 of service manual

http://h10032.www1.hp.com/ctg/Manual/c06267280.pdf

 

You can try HP parts store, but it will cost more than a new PC

HP Parts Store - HP Computer Parts - HP Printer Parts - Compaq Parts

 

You can perform an online search with the part number and find a compatible part

Example:

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313&_nkw=924357-001&_sacat=0

 

You could also get an external monitor if you use the notebook a lot in a single place.

 

Hope it helps,

David

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