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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Can't find screen replacement. Please help.

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03-30-2021 03:15 AM
I’ve been having trouble with my screen since November 2020, and want to replace the screen but I can’t seem to find the product anywhere. My screen starts to become staticky after a few hours of use to the point where I can’t make out anything on the screen, which is frustrating since I need to use it on a daily basis for university. I usually let it rest a couple of hours and use it until I begin to see it start becoming staticky, at which point I have to let it rest again and continue the process over and over until I get my work done. Any help in finding a screen replacement will be helpful.
The screen is 4K by the way, and touch.
03-30-2021 03:35 AM
Hi,
The part number for the panel and bezel (one part) is 924357-001
You can see on page 15 of service manual
http://h10032.www1.hp.com/ctg/Manual/c06267280.pdf
You can try HP parts store, but it will cost more than a new PC
HP Parts Store - HP Computer Parts - HP Printer Parts - Compaq Parts
You can perform an online search with the part number and find a compatible part
Example:
https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313&_nkw=924357-001&_sacat=0
You could also get an external monitor if you use the notebook a lot in a single place.
Hope it helps,
David
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