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‎08-26-2021 12:39 PM - edited ‎08-26-2021 01:02 PM

HP Recommended
Product: HP Pavilion Laptop 13-an0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello. To the best of my understanding, my laptop should be able to connect to my USB-C monitor via its USB-C port. I've connected them and I'm getting nothing. Is this a cable issue or a laptop/port issue? What type of cable should I be using?

 

Exact Model Name: HP Pavilion 13-an0010nr

 

Thanks for the help

(Oh ya, the monitor is powered separately.)

Category:
1 REPLY 1

‎08-27-2021 12:09 AM

HP Recommended

Hello @HomeOfcUsr,

 

Welcome to the HP Support Community.

 

Can you provide the exact model name/number of the monitor as well as the exact model name/number of the cable you're using? Webpage links to the monitor and cable you've purchased would also suffice.

 

Furthermore, just to clarify, you're using a USB-C to USB-C cable to establish the connection - correct?

I used to be an HP Expert. I no longer participate in this community.
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