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HP Recommended
HP Notebook 15ac146tu
Microsoft Windows 7 (64-bit)

Hi all,
I had installed window 7 pro SP1 and some drivers for my laptop. But some thing went wrong, i can't installed HD graphics driver. Please help.
Here is my problem
Capture.JPG

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

TrungCX

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about problems installing your graphics drivers and wanted to help.

 

Some models of your laptop come with switchable graphics, that is, both Intel and AMD graphics chips.  One way to see this is to open Device Manager and see if there are two graphics adapters.

 

This is the software and drivers page for your PC:  http://support.hp.com/us-en/drivers/selfservice/hp-15-ac100-notebook-pc-series/8499326/model/8960405...

 

The drivers you need are under Driver-Graphics.

 

IF you have switchable graphics, you need the first one; otherwise, you need the second one.

 

BEFORE you reinstall the graphics, you should run this AMD utility to clean out any old driver residue: AMD Clean Uninstall Utility

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
========================================================================
If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!

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I am a volunteer and I do not work for, nor represent, HP

View solution in original post

2 REPLIES 2
HP Recommended

TrungCX

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about problems installing your graphics drivers and wanted to help.

 

Some models of your laptop come with switchable graphics, that is, both Intel and AMD graphics chips.  One way to see this is to open Device Manager and see if there are two graphics adapters.

 

This is the software and drivers page for your PC:  http://support.hp.com/us-en/drivers/selfservice/hp-15-ac100-notebook-pc-series/8499326/model/8960405...

 

The drivers you need are under Driver-Graphics.

 

IF you have switchable graphics, you need the first one; otherwise, you need the second one.

 

BEFORE you reinstall the graphics, you should run this AMD utility to clean out any old driver residue: AMD Clean Uninstall Utility

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
========================================================================
If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!

If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Hi WAWood,
- Thanks you for your help.
Best regard.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.