-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Can't install High Definition Graphics driver

Create an account on the HP Community to personalize your profile and ask a question
04-09-2016 09:32 AM
Hi all,
I had installed window 7 pro SP1 and some drivers for my laptop. But some thing went wrong, i can't installed HD graphics driver. Please help.
Here is my problem
Solved! Go to Solution.
Accepted Solutions
04-09-2016 10:45 AM
Hello;
Allow me to welcome you to the HP forums!
I read your post about problems installing your graphics drivers and wanted to help.
Some models of your laptop come with switchable graphics, that is, both Intel and AMD graphics chips. One way to see this is to open Device Manager and see if there are two graphics adapters.
This is the software and drivers page for your PC: http://support.hp.com/us-en/drivers/selfservice/hp-15-ac100-notebook-pc-series/8499326/model/8960405...
The drivers you need are under Driver-Graphics.
IF you have switchable graphics, you need the first one; otherwise, you need the second one.
BEFORE you reinstall the graphics, you should run this AMD utility to clean out any old driver residue: AMD Clean Uninstall Utility
Good Luck
I am a volunteer and I do not work for, nor do I represent, HP.
========================================================================
If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!
If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.
I am a volunteer and I do not work for, nor represent, HP
04-09-2016 10:45 AM
Hello;
Allow me to welcome you to the HP forums!
I read your post about problems installing your graphics drivers and wanted to help.
Some models of your laptop come with switchable graphics, that is, both Intel and AMD graphics chips. One way to see this is to open Device Manager and see if there are two graphics adapters.
This is the software and drivers page for your PC: http://support.hp.com/us-en/drivers/selfservice/hp-15-ac100-notebook-pc-series/8499326/model/8960405...
The drivers you need are under Driver-Graphics.
IF you have switchable graphics, you need the first one; otherwise, you need the second one.
BEFORE you reinstall the graphics, you should run this AMD utility to clean out any old driver residue: AMD Clean Uninstall Utility
Good Luck
I am a volunteer and I do not work for, nor do I represent, HP.
========================================================================
If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!
If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.
I am a volunteer and I do not work for, nor represent, HP