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‎01-13-2022 01:10 PM

HP Recommended
Product: HP EliteBook 850 G8
Operating System: Microsoft Windows 10 (64-bit)

I have HP EliteBook 850 G8 laptop. Connected to HP USB-C Dock G5 and connected two 4k monitors to dock using displayports.

 

The set-up was working fine and I was able to use both monitors at 4k resolution and 60Hz refresh rate.

 

Recently HP Support Assistant installed these updates - Firmware, graphics driver, Intel Chipset Management, Bluetooth, WiFi, Dock audio driver

 

After this update, I can only use 2560x1440 resolution on the both  monitors.

 

If I try to change resolution to 4K, refresh rate drops to 30Hz and monitor shows input not supported message.

 

How do I solve this?

 

Thanks,

Chintan

Category:
1 REPLY 1

‎01-13-2022 02:03 PM

HP Recommended

When I check the list of modes supported by the Display Adapter (Intel Iris Xe Graphics) it no longer show 4k @60Hz.

 

It only shows 4K @30Hz.

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