Can you help me figure out my face recognition, camera

[AngelaQuinlanIs]

Help with face recognition on my hp envy x360

[Garp_senchau]

@AngelaQuinlanIs, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you want to set up facial recognition on your HP Envy x360, you can use Windows Hello, which is designed for quick and secure access to your computer. Here's how you can set it up:

Using the Computer Camera for Windows Hello

Download Necessary Drivers:

• Visit HP Customer Support - Software and Driver Downloads and download the required HP Windows Hello software driver for your computer model.

Set Up Windows Hello:

• Connect any external monitors or devices if needed and power them on.
• Right-click on the Windows desktop and select Display settings.
• Select the monitor model name if needed and set it up as your main display.
• Go to Start > Settings > Accounts > Sign-in options.
• Under Windows Hello, select Set up under Face Recognition.
• Select Get Started and follow the on-screen instructions to enroll your facial ID and set up a personal identification number (PIN).

After setting up, you can now use the infrared (IR) camera on your computer to log in using Windows Hello.

Reference: HP PCs - Troubleshooting Windows Hello Face Recognition | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,