Cannot adjust brighness

[fkg]

For the last few days I have been unable to adjust the brighness of my laptop display. It started with a windows update that also messed up my sound (this has been resolved by running AMD cleanup). I have updated the driver but no change.

I would be grateful for any advice because the monitor is quite dim and I am getting a headache working on my laptop for prolonger perionds.

[The_Fossette]

@fkg,

I reviewed your post and I understand that you are unable to adjust the brightness on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

What is the exact model and the product number of your computer?

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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